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SHIPPING POLICY

It is our aim to ensure that you receive your goods as efficiently as possible in the best condition. Depending on your location, delivery times will vary but as a guide, most major destinations will be delivered in 5 - 7 working days from the time of order. Our Books Direct is not liable for loss occasioned by delay in delivery. Also please note: If an order is made during the weekend, it will only be processed on the following Monday. For more information please contact us on info@ourbooksdirect.com.

Sale Terms and Conditions

Please note that the Our Books Direct Terms of Service apply, along with the terms stated below apply.

Cancellation and Stock Availability

We reserve the right, for purpose of suspected fraud, to refuse to accept or process payment on any order, and/or to cancel any sale concluded between you and Our Books Direct, in whole or in part, if the Product is not available for any reason. We will notify you if this is the case and return any payment that you have made, and accept no liability which may arise as a result of such refusal to process any order/sale. All items are subject to availability.

We will refund any money received from you using the same method originally used by you to pay for the Product.

Delivery

We aim to deliver within the time indicated by us at the time of your Order (and updated in the Confirmation of Order) but we cannot promise an exact date when you submit your Order or at the Confirmation of Order. We always aim to deliver within 5 – 7 working days (depending on the payment method used) for any Order which we accept but we cannot guarantee any firm delivery dates. Deliveries are done Monday to Friday between 8am and 4.30pm.

We shall aim to let you know if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

Guarantee and Complaints Management

We shall perform our obligations under these Terms of Service with dedication and care.

We place great value on our customer satisfaction. You may contact us at any time on info@ourbooksdirect.com.